Customer Satisfaction,
Guarantee and Returns Procedure
If you are not completely satisfied with the
quality of any of our products please contact us immediately
by telephone or email and we will happily provide you with a
replacement.
Reaching Us
If you need to reach us, please email us on
enquiries@chambersflorists.co.uk, alternatively,
you can call on 01522 524169
International +44 (0)1522 524169
or fax us on +44 (0)1522 522220
Alternatively you can write to us at
Chambers
Florists,
45 Sincil Street, Lincoln, Lincolnshire, LN5 7ET.
Currency
and Payment
All
prices are quoted in British Pounds (GBP).
If
you are placing an order from outside the UK, the total you
will be charged will be converted into your local currency
by your credit card company. We have no control over the
exchange rates credit card companies choose to apply. It is
also important to note that the customer is responsible for
paying any tax and duty applied to their purchase. Payment
may be made in pounds Sterling by Visa, Mastercard, JCB,
Switch, Solo, Access, Delta and Visa Electron. Please see
“other ways to order” below for further details.
Delivery
We deliver
locally within an
8
mile radius
of Lincoln
(Delivery included on all internet
orders). For delivery
outside of this area please call for prices.
We accept Visa, Mastercard, Switch, Delta, Access,
JCB, Solo and Visa Electron.
Delivery- For orders received by us by 11.00
am delivery can be made the same day. Otherwise
please state preferred delivery date and time.
Peak floral deliveries - such as Valentines
day, Mothers day and Christmas week, we recommend
that all orders are placed two days in advance to
ensure timely delivery.
For Mother's Day - a full delivery service is
available.
Security and Privacy
Your
security and privacy are our priority; it is not our
policy to pass your e-mail address or details to other traders.
We strictly abide by the Data Protection Act 1998, particularly
with regard to your personal details.
The
information you provide is solely to enable us to process your
order and provide a high level of customer service. The
information concerning you will be accurate and up to date and
will be held in accordance with the law. You can check the
information that we hold about you by e-mailing us. If you find
any inaccuracies we will delete or correct it promptly.
Secure
trading on the Internet is a major concern for most people
today, particularly concerning credit card transactions.
A great deal
of progress has been made in recent times in securing
transactions on the Internet. In fact, most e-mail
transmissions are likely to be more secure than terrestrial card
transactions or those using phone or fax lines. Chambers
Florists have taken the following steps to ensure security:
·
Card details are taken through an on-line secure
server system.
·
You, the shopper, and Chambers Florists both
receive confirmation of the transaction.
If you would
like more information about the security of this site or our
privacy policy please do not hesitate to contact us.
Complaints/comments
Should you
have any cause for complaint or wish to pass on your comments
you can e-mail us at
enquiries@chambersflorists.co.uk
or write to Alison Millar,
Chambers Florists, 45 Sincil Street, Lincoln, Lincolnshire,
LN5 7ET.
You could always telephone us on +44 (0) 1522 524169. We will
endeavour to reply to your complaint within one working day and
inform you of what action will be taken.
All
prices are correct at time of going to print, but may be subject
to change.
We have
endeavoured to represent as closely as possible the products we
offer using current photographic technology. However, we cannot
be held liable for printing errors. In addition, due to the
nature of the natural materials used in the manufacture of the
majority of our products, some slight variations in actual goods
may occur.
Other
ways to order
By
telephone +44 (0) 1522 524169, call Monday – Saturday – 08:30 am
to 5:00 pm.
By fax
+44 (0) 1522 522220 anytime. Please provide all the necessary
information (including your signature) plus a daytime contact
number in case we have any queries.
On the
Internet – our website is www.chambersflorists.co.uk . E-mail:
enquiries@chambersflorists.co.uk
In person
– why not visit our shop?
Chambers Florists,
45 Sincil Street, Lincoln, Lincolnshire, LN5 7ET.
